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Essential Amenities for Railway Passenger

By on May 26, 2013

As soon as a person decides to perform a railway journey, there become certain essential amenities for which he is entitled. This is the most important talked about subject at highest level  of Railway Management and popularly called Passenger Amenities. It is important for every passenger to know what he is entitled and can essentially demand from Railway Management. Following items qualifies as passenger amenities in ticketing and non-ticketing area

Non-Ticketing Area

  1. Neat and clean entrance with facilities to get down from city transport 
  2. Parking facility for two and four wheeler
  3. Facility to buy ticket within reasonable time, display of the cost of ticket before a person decides to buy
  4. Display of train time-table and current running position
  5. Waiting hall
  6. Signage for easy identification and direction towards the facilities.
  • Covered Landings at New Delhi Railway Station
  • Top View of a Railway Station
  • Non-ticketing area of a Railway Station
  • Front view of a Railway station
  • Front View Circulating Area
  • Area for detraining of passenger in front of a Railway station
  • Night view of a Railway Station
  • Drive-in Howrah Railway Station
  • Majestic View of a Railway Station
  • WOW view of a Railway Station during night
Covered Landings at New Delhi Railway Station1 Top View of a Railway Station 2 Non-ticketing area of a Railway Station3 Front view of a Railway station4 Front View Circulating Area5 Area for detraining of passenger in front of a Railway station6 Night view of a Railway Station7 Drive-in Howrah Railway Station 8 Majestic View of a Railway Station9 WOW view of a Railway Station during night10
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Ticketing Area

  1. Catering stalls with quality food item and fixed price
  2. Waiting hall for different class of passenger
  3. Clean Toilet
  4. Covered shed
  5. Supply of ordinary and cold water
  6. Passenger announcement system about the expected arrival of train
  7. Wheel chair for physically disabled persons with ease of entry to toilets and steps.
  8. Porter facility for carrying baggage or self pushed trolley
  9. Lighting and ventilation
  10. Coach guidance system
  11. Reservation chart with Train No. and Class displayed prominently. Waiting list chart is the most sought after to check the status and shall be prominently.
  • Cleanliness at Station and Railway Line
  • Old majestic building of Bangaloru Railway Station and Lighting
  • Passenger waiting for train during Night time
  • Rajdhani Train at Platform
  • Railway Station
  • Trains at Railway Station
  • Display of Reservation Chart at Platform
  • Railway Platform
  • Railway Platform
  • Railway Platform
  • Rourkela Railway Station Main Platform
  • Catering Staff in front of a Rajdhani Coach
Cleanliness at Station and Railway Line1 Old majestic building of Bangaloru Railway Station and Lighting2 Passenger waiting for train during Night time3 Rajdhani Train at Platform4 Railway Station5 Trains at Railway Station6 Display of Reservation Chart at Platform7 Railway Platform8 Railway Platform9 Railway Platform10 Rourkela Railway Station Main Platform11 Catering Staff in front of a Rajdhani Coach12
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Train

Passenger amenities inside the train varies depending class of travel

Unreserved Coach

The most important class of travel is unreserved and second class sleeper travel and therefore, minimum passenger amenities plays an important role for Indian Railways. Demand of unreserved coaches is more as compared to numbers offered. This is mainly due to the following reason

  1. Last minute travel plan
  1. High waiting list of reserved coaches
  1. Cost difference between reserved and unreserved travel is very high

             Uncertainly of confirmation of waiting list ticket

This results in very high level of packing of passenger per coach even for travel of more than 1000Km going  up to the level of 300 passenger/coach. It is almost impossible to think of  minimum passenger amenities in such a scenario. The passenger keeps on sitting at his seat waiting for stopping station to meet his basic needs of toilet, drinking water, food etc. Therefore, it is important to consider the passenger amenities for unreserved coaches including that provided at platform.

Minimum basic passenger amenities thus are

  1. Ventilation to cater for 300 passenger per coach
  2. Illumination
  3. Garbage collection
  4. Redesigned toilets for such a large occupancy with pay and use toilet at end of the platform for 10 minute train stopping station
  5. Drinking water tap at each end of the platform as unreserved coaches are attached at both ends of the train
  6. Serving Janta Food near these coaches
  7. Large number of mobile charging points otherwise temporary connections are drawn from coach wiring

DSC03026 FILE4433

Reserved Second Class Sleeper Coach

Number of passenger per coach is limited to 72 and thus passenger amenities shall conveniently be  provided in the coach itself. Important passenger ameniteie are

  1.  Illumination and ventilation
  2.  Coach and toilet cleaning
  3.  Mobile Charging
  4. Food Service at the seat
  5. Facility to chain the luggage with the seat
  6. Numbering of seat and prominent display
  7. Wash basin at both end of the coach to reduce the occupancy of toilet
Air Conditioned 2 and 3 tier Coach

Number of passenger per 3 and 2 tier AC coach is limited to 64 and 46  respectively. Fare structure is of AC coach is much higher and certainly a better claim for amenities. These are

  1. Comfortable controlled temperature and humidity in the coach
  2. Supply of clean bed roll
  3. Illumination
  4. Emergency Lighting – Even though power supply for illumination is from storage battery sufficiency to provide illumination for about 5-6 hours then what is the purpose of this emergency light. During any untoward accident involving Ac coach, there is possibility of disconnection of battery supply likely to damage during derailment, it is very difficult for the passenger to find escape route from the coach. It is for this reason emergency lights are provided which will come into service as soon battery supply is disconnected.
  5. Clean coach and toilet along with garbage disposal bin
  6. Display of berth number
  7. Reading light so that co-passenger are not disturbed
  8. Mobile charging facility
  9. Facility to wake the passenger during night time
  10. Catering service at the seat
  11. Facility to tie the luggage by a  chain
 Air Conditioned I AC coach

Number of passenger per I AC coach are just 24 with almost double the fare as compared to II AC Coach. Passenger is entitled for following additional amenities

  1. Bell to call attendant 
  2. Attendent to ease bedding for the passenger
  3. Attendant to help senior citizen to  carrying luggage to platform
  4. Attendant to help in calling TTE/Catering staff
  • Loading of Catering material in Rajdhani Express
  • Ticket checking staff with a pleasent smile
  • Passenger enjoying journey
  • Breakfast served in IA coach
  • Smile of a catering staff
  • Corridor of IA coach
Loading of Catering material in Rajdhani Express1 Ticket checking staff with a pleasent smile2 Passenger enjoying journey3 Breakfast served in IA coach4 Smile of a catering staff5 Corridor of IA coach6
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Web Site

  1.  To provide a user friendly, fast web site containing all information to assist passenger
  2. Fare structure
  3. Availability of seat/berth
  4. Availability of trains between two points
  5. Accurate Train running position
  6. Schedule running of trains

Automation for Passenger Amenities under different stages of implementation

  • Automatic Ticket Vending Machine
  • Purchase of Ticket through Mobile phone
  • Train enquiry through mobile has been introduced in some of Indian Railway network. Read more on  http://economictimes.indiatimes.com/news/news-by-industry/transportation/railways/real-time-status-of-central-railway-trains-on-mobiles/articleshow/24695642.cms

Indian Railways shall explore the possibilities of introduction the following automation in the field of passenger amenities

  • SMS about the status of train if it is running more than one hour late.
  • Facility for on-line reservation for  short distance en-route journey after the start of the train from originating station
  • Magnetic bar check in facility and wait listed passenger accommodated before the departure of the train
  • Facility for ordering food through mobile and serving at the stopping station

Read more on how to make your train journey comfortable, safe and secure.

http://www.railelectrica.com/essential-amenities-for-railway-passenger/helping-you-to-make-you-indian-railway-train-journey-happy-safe-and-comfortable/

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There Are 2 Comments

  1. Mrinal Kanti Biswas says:

    let me know wheather a wait listed 3A passenger to be provided with free bed rolls in darjeeling mail(12343)

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